Looking to earn for extra cash or extra work for a growing organization? Look no further, apply now!
About the role
As an After-Hours Coordinator, you will be part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the community. These range from home and personal care support to full nursing care for complex long-term clients.
This is a permanent part-time opportunity with working hours as follows:
Saturday – Sunday between 8 am - 5.00 pm and 5.00 pm – 11.00 pm
Monday – Friday between 6.00 am – 8.3.0 am
Monday -Friday 5pm between 5pm till 11pm (11pm till 6am)
The hours indicated above are overall hours when the after-hours service is operating, however, the exact working hours will be agreed upon with individual candidates depending on the business requirements and the candidate’s availability. There will be the opportunity to cover additional shifts during the week and public holidays.
Reporting to the Client Services Manager - Team Leader, you will:
- Provide after-hours quality support services to our clients.
- Receive and manage all after-hours queries including voice mail, e-mail inquiries and issues from both clients and staff, and deal with them swiftly and effectively.
- Providing solutions if a problem arises.
- Accurate recording of client information.
- Regular reporting to the line manager as part of weekly team meetings or as requested.
- Promote a professional and positive work environment internally with team and externally with customers.
- Contribute to an excellent team culture.
The work is challenging at times, varied, and hugely rewarding as you are helping to make positive changes in people’s lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes. Outstanding customer service skills, being empathetic and a good listener is essential to this role in addition to being able to negotiate competing demands.
About you
The role will suit you if you are self-motivated and a fast learner, have an eye for detail, and approach everything with common sense. Full training and comprehensive induction/orientation will be provided.
Also, you have:
- Experience in the call center industry preferred but not essential.
- Customer service and administrative background preferred but not essential.
- Able to work independently.
- Good written and verbal communication skills is essential.
- Ability to remain calm in stressful situations.
- Resilient and can work in fast paced environment.
- Self-motivated.
- Interpersonal skills.
- Knowledge about Healthvision.
- Ability to work in the teams.
- Ability to relate supportively with others from different socio-economic and cultural backgrounds.
Transferrable skills are welcome.
Applicants must have the right to work legally in New Zealand.
Culture and Benefits
- Small team of awesome people.
- A stable and remote work position, however, the incumbent will be required to attend training in the office and will be required to work from the office time to time.
- Laptop and Phone provided.
- Opportunities to learn and grow within the business.
About us:
Healthvision is a lead provider of Specialist Homecare, Community Nursing, and Rehabilitation services throughout New Zealand.
We are a company that is passionate about well-being, working closely with our clients, families, and whānau to wrap around the quality care they need to live life the way they want to and to maximize their independence.
Our aim at Healthvision is to make a positive difference to the lives of others.